Our first priority is the health and safety of our staff, customers and the community.  We have implemented and invested in new safety protocols and equipment to meet and exceed the requirements of Executive Order 2020-114. 

Our first priority is the health and safety of our staff, customers and the community.  We have implemented and invested in new safety protocols and equipment to meet and exceed the requirements of Executive Order 2020-114. 

Safety Protocols

Social Distancing

safety measure

Executive Order 2020-114 requires the following protocols:

– Restrict entry to customers, to a caregiver of those customers, or to the minor dependents of those customers.

– Limit waiting-area occupancy to the number of individuals who can be present while staying six feet away from one another and ask customers, if possible, to wait in cars for their appointment to be called.

– Require in-use workstations to be separated by at least six feet from one another and, if feasible, separate workstations with physical barriers (e.g., plexiglass, strip curtains).

– Require employees and customers to wear a face covering at all times, except that customers may temporarily remove a face covering when receiving a service that requires its removal. During services that require a customer to remove their face covering, an employee must wear a face shield or goggles in addition to the face covering.

– Close steam rooms and saunas.

– Reduce class sizes, as necessary, to enable at least six feet of separation between individuals.

COVID-19 Symptoms Screening Questionnaire for Service Staff

MI SYMPTOMS

In order to comply with Executive Order 2020-114, we will be utilizing the Michigan Department of Health & Human Services “MI Symptoms” on-line program which is a COVID-19 symptoms screening questionnaire for service providers.  Users enter information daily to help identify symptoms that might be caused by the virus and to make decisions about when to seek appropriate medical care. Local and state public health will also use the collective data to help identify the potential for new outbreaks of the disease.

Appointments

appointments

For the safety of all involved, we ask that you refrain from coming to appointments if you are sick or have symptoms such as:  coughing, sneezing, fever, chills, shortness of breath, nausea, etc. or if you have been asked to be quarantined or isolated because of exposure to COVID-19 or any other condition.  We would appreciate a phone call for cancellations a.s.a.p. and you may also leave a voicemail message if we are closed.  As always, our cancellation policy fee will be waived for these situations. In addition, per Executive Order 2020-114, entry to the faciltiy will be restricted to customers, to a caregiver of those customers, or to the minor dependents of those customers.  As always, we will ask for your credit card information to promote contact-free payments.

Check In For Services/Retail/Gift Card Purchases

temperature and mask

All customers will be required to wear facial masks that cover the nose and mouth.  Customers may purchase a disposable mask for $1.00.  When you arrive, please call us from your car.  If you have not submitted the electronic COVID-19 health screen form (that will be sent to you the morning of your appointment via mobile phone and/or e-mail) a health screen will be conducted.  If there are no symptoms, we will ask you to come to the front door and use the lobby restroom if required.  Your service provider/receptionist will meet you at our front door and your temperature will be taken.  We will follow the CDC standard which states that a fever for COVID-19 purposes is any temperature at 100.4 degrees Fahrenheit/38 degrees Celsius or higher.  Customers will not be able to enter the facility unless the above guidelines are met.  We have 6′ distance markers in our lobby/retail area for you to sit/stand until you are able to be serviced.  Also, there will be no refunds on retail sales.

Hand Sanitizer

SANITIZER STANDhand sanitizer

As always, hand sanitizer will be provided throughout the facility for your use.

Disinfectants

As always, frequently touched items such as credit card machines, lockers, door handles, etc. will be frequently sanitized using EPA Registered Hospital Grade Disinfectants that meets OSHA Bloodborne Pathogens Standards.

Locker Rooms/R&R Lounge/Aroma Therapy Lounge/Infrared Sauna

no shower signaroma therapy 

To stay within the social distancing guidelines, the following areas will be temporarily out of service:  locker rooms, aroma therapy and R&R lounges and the infrared sauna.

Locker rooms will be avaiable for restroom purposes only while in the facility.

Robe and sandal service will be temporaily suspended.  Customers will be lead directly to treatment rooms.  Clothes will be stored in a basket with a new plastic liner. 

Beverage Service

wine glassbottled waterdisposable cups

Per Executive Order 2020-114, we must discontinue all self-service refreshments.  Your service provider will bring you bottled water if asked.  We will not be serving tea until the restrictions are lifted.

Closed on Mondays

closed on mondays

After Monday, July 6th, we will indefinitely be closed on Mondays to allow for deep cleaning and maintenance.

Service Charge

Our first priority is safety for our staff, customers and the community in which we reside.  We’ve invested in multiple safety enhancements to mitigate the current health situation.  These investments have come at a cost and increased the cost of doing business.  For this reason, we will be assessing a $3 fee per customer each time you visit us for a scheduled appointment.  This fee is waived for clients with active memberships.  We appreciate your understanding.

New Safety Equipment

Surgically Clean Air Purifier (JADE SCA5000C)

air purifier

Our reception area and dry treatment rooms are equipped with a surgically clean air purifier that has excellent performance in Hospitals, Medical Labs and Dental Clinics to clean and sterilize the indoor air. 

The HEPA-certified filters have a multi stage filtration system that completely replaces the air:  from 2.3 to 6.09 times every hour (reception lobby, yoga studio and salon); to 7.8 to 21.1 times every hour (treatment rooms and pedicure lounge), depending on the speed setting

  The multi stage filtration system captures dust particles, pollen, volatile organic chemicals (VOCs), mold, allergens, viruses, odors (like formaldehyde and smoke), bio-aerosols, nitrous oxide, and many other pollutants that are found in the inside air in workplaces.

FILTRATION:
Ultrafine Particulate Filter: HEPA-Rx
Activated Carbon Filter: YES
Germicidal UV-C+ Bulbs: YES
Hydroxyl Radical Reactivity Chamber: YES
Revitalizing Negative ION Chamber: YES

Sterilization Wands
sterilization wands

In addition to using disinfectants, UV sterilizer light + ozone double Sterilization Wands will be used for frequently touched surfaces and over bedding, which eliminates 99% of bacteria from all surfaces everywhere. 

Sneeze Guards at Reception Desk
sneeze guard

To protect all involved, sneeze gaurds have been installed at the reception desk.

Hand Towels

hand towelstouchless hand towel dispensertouchless soap dispenser

Hand towels in locker and treatment rooms will be replaced with touchless paper towel dispensers and touchless soap dispensers. 

Safe Guard Treatment Shields

safe guard treatment sheild

Each treatment table will have a Safe-Guard™ Treatment Shield to protect clients and service providers during facials and face-up body treatments.  These units will be sanitized before and after each service with disinfectants and the sterilization wand. 

Disinfectable Face Pillow Cover
disinfectable face cover pillow

All massage tables will be utilizing the industry’s first disinfectable, reusable facepillow cover.  Covers will be disinfected prior to and after each service using santizing agents and sterilization wands.

Manicure Table Sneeze Guard Shields

manicure

All manicure stations will now have Sneeze Guard stands to help reduce the transmission of germs & diseases.  The exhaust fan will be run during your service, and if availble, the surgically clean air purifier (changes over the air 2.3 to 6.09 times an hour) will be utilized. 

Pedicure Station Sneeze Guard Shield

pedi sneeze guard

Our pedicure station will have a suspended sneeze guard between each chair to provide a barrier between chairs.  We will only be able to service one customer at a time due to social distancing.  The exhaust fan will be run during your service, and if availble, the surgically clean air purifier (changes over the air 8 to 21 times an hour) will be utilized. 

Salon Client Protective Divider
salon protective divider

This divider will provide a barrier between styling stations to help isolate one client + one stylist from the chair next to them.  The exhaust fan will be run during your service, and if availble, the surgically clean air purifier (changes over the air 2.3 to 6.09 times an hour) will be utilized.  

Sealable Bagged Client Salon Capes

capesbagged client cape

All salon customer capes will be freshly laundered (as usual) and stored in a disposable self sealing bag.  The exhaust fan will be run during your service, and if availble, the surgically clean air purifier (changes over the air 2.3 to 6.09 times an hour) will be utilized. 

PPE for Staff

face shieldsafety gogglesStaff are required to wear a face covering at all times.  During services that require a customer to remove their face covering, staff must wear a face shield or goggles in addition to the face covering.

UV-C Sterilization of Staff PPE

UV-C STERILIZATION

All staff PPE equipment will be sterilized prior to performing each service.

Yoga Class Protocols

Yoga class sizes will be reduced to 5 participants including the instructor.  Please bring your own clean, sanitized mat and leave all large personal items in your car.  You will be able to store a bag/purse/shoes in the yoga lobby cubbys.  Please practice social distancing and wear masks when entering the building lobby (bathrooms are available in the building lobby).  The instructor will let each person in the exterior building door one by one. Please practice social distancing (6′ distance) if you are waiting outside to be let in.  A health screen check form will be texted/emailed to you the morning of the class.  Please complete and return the form an hour before coming to class.  Temperature checks will be taken at the door as the instructor lets you in.  We will follow the CDC standard which states that a fever for COVID-19 purposes is any temperature at 100.4 degrees Fahrenheit/38 degrees Celsius or higher.  Customers will not be able to participate in class unless the above guideline is met.  Once in the studio, facial masks may be removed from nose and mouth, but still attached in the event an uncontrollable cough or sneeze occurs (the surgically clean air purifier changes over the air 2.3 to 6.09 times an hour (this unit will be in place by August 3rd, 2020) , and the exhaust fans will be running .  Please place your mat over one of the marked spots to maintain social distancing.  The instructor will dismiss each participant one-by-one.  When exiting the studio, reposition your facial mask to cover your mouth and nose as you exit the studio and building.  Please refrain from gathering in the yoga lobby after class.  Thank you!

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